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FAQ

Answers to all frequently asked questions!

1.) How long in advance to order?
As order slots are on first come first serve basis, it would be best to order 2 weeks in advance if possible to avoid disappointment. 

2.) Do you provide candles, happy birthday tags or plastic knifes?
By default, all cakes will be delivered with 1 candle and 1 knife. If you require more candles or a birthday tag, do indicate it in the notes to the order before checking out.

3.) How long can you keep the cake for?
We recommend consuming all bakes with fresh fruit the day it is received. Otherwise, they are good for 2-3 days in the fridge.

4.) What are some cake care tips?
Store your cakes/pastries in a closed box in the fridge.
For fresh cream cakes, consume them immediately upon removing them from the fridge.
For butter cakes, leave them to thaw for a bit to room temperature before consumption. Cakes such as butter cakes will be cold, hard and dry if consumed straight from the fridge.

5.) Is delivery free? Any Minimum?
Delivery is free! Our delivery slots are 11am - 2pm and 2pm - 6pm
Orders for time specific slots or outside of these timings would have an additional $15 fee as a dedicated courier would be used.

6.) What is a kid friendly cake?
Baked with reduced sugar in natural sweeteners, fresh fruits cut smaller than a pea size, our Kid Friendly cakes are specially curated for your little ones to enjoy with your peace of mind! They do no contain nuts or honey :)

7.) Do you do custom cakes? What is the lead time?
Yes! We do custom cakes! It would be best to enquire through our WhatsApp at 8751 3980 with a minimum 2 - 3 weeks in advance if possible to avoid disappointment.

8.) Are we able to self-collect?
At the moment all orders are for delivery only.

9.) Are your bakes halal?
We are not halal-certified but we strictly do not use any pork, lard or alcoholic ingredients in our bakes.

10.) Are sugar free cakes available?
We do not have any sugar-free cakes on our online menu at the moment but we are able to curate sugar-free cakes for your dietary needs! Enquire 2 weeks in advance through Whatsapp at 8751 3980 if interested.

11.) What if I have a nut allergy?
Nuts may be used in certain cakes and designs. Please check with us through our email/whatsapp before ordering.


If you have further enquiries, feel free to contact us through our Whatsapp at 87513980 or email us at wob@ellel.sg